Privacy Policy
This website (“Website”) is operated by Britten (UK) Limited (“we”, “us”). We are a company registered in England and our registration number is 06236908. Our registered office address is at 24 Tory, Bradford on Avon, Wiltshire, BA15 1NN.
If you wish to contact us about our privacy policy and the personal data we may collect from you, you can do so by:
a. writing to us at our registered office (address above);
b. by email on matthew@brittenweddings.co.uk;
c. by telephone on 01225 866892.
INTRODUCTION
1.1 All personal information you supply to us will be treated in accordance with Data Protection Act 1998 (the “Act”). The nature of this site means that we will obtain, use and disclose (together “Use”) certain information about you (“Personal Data”). This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use.
1.2 For the purposes of the Act, Britten (UK) Limited is the data controller.
1.3 By using this website and ‘opting in’ when applicable, you consent to this privacy policy in full. You should regularly review this privacy policy for any updates.
DATA WE MAY COLLECT
2.1 When ordering goods you will need to provide certain Personal Data such as your contact details and demographic information. We will store this Personal Data and use it to contact you to complete your order, provide you with details of our products and otherwise for the normal use and improvement of our website.
2.2 We may also use the Personal Data in response to surveys and to aggregate user profiles of visitors to our website and our customers.
COOKIES AND IP ADDRESSES
3.1 To enable us to monitor and improve our website, we gather certain aggregated information about you when you visit the website, including details of your operating system, browser version, domain name and IP address, the URL you come from and got to and the parts of the website you visit.
3.2 We use cookies only to store information such as your User ID and your session identifiers and password to enable us to identify whether you are registered on to the Site and, if so, to shortcut your access to the site and any Product(s).
3.3 If you wish, you can block cookies from our server being downloaded on to your computer. You may do this by configuring your web browser’s privacy settings to block all cookies. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies. Please note that if you reject cookies, it may affect your user experience of our website.
SECURITY
4.1 We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in willful default.
4.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
MARKETING
5.1 We shall only send you marketing emails when you have opted in to receive them. If you no longer wish to receive any marketing emails you should contact us as the above address and we shall unsubscribe you.
Terms and Conditions
ABOUT US
This website (“Website”) is operated by Britten (UK) Limited (“we”, “us”). We are a company registered in England and our registration number is 06236908. Our registered office address is at 24 Tory, Bradford on Avon, Wiltshire, BA15 1NN. Our VAT number is [INSERT].
If you wish to contact us about this Website, you can do so by:
a. writing to us at our registered office (address above); or
b. by email on matthew@brittenweddings.co.uk; or
c. by telephone on 01225 866892.
THE WEBSITE
This website is the online store for the BrittenTM bags and accessories hand produced by us (“Products”). When you use our Website, these Terms and Conditions shall govern your use of the Website, and shall also form the binding contract between you and us when you purchase any Products from us via the Website.
You should therefore read these Terms and Conditions carefully when you visit the Website or purchase any Item. By clicking the ‘I accept’ button when you purchase an Item in the online store, you agree to be bound by these Terms and Conditions.
HOW WE ACCEPT YOUR ORDERS
1.1 When you checkout via the online store on the Website, you will send to us your online order. You will receive from us an automated e-mail reply acknowledging receipt only of your order.
1.2 We shall review your order within 24 hours during Monday to Friday (excluding Bank Holidays and other public holidays in the UK), and where we are able to accept your order, we shall send you a confirmatory e-mail (the “Order Confirmation”). Once we send you the Order Confirmation, the contact for the purchase of the Products shall come into existence between us, and each of us (in addition to each of our other legal rights and remedies) shall be entitled to enforce these Terms and Conditions against the other.
1.3 Your Order Confirmation will confirm that we are able to send you the Products you have ordered, the price and the estimated delivery date. You must immediately check the details contained in the Order Confirmation and we advise you to print and keep a copy of it.
1.4 Once we send you the Order Confirmation we shall be entitled to take payment from your preferred payment method as set out in your Order.
1.5 Where any prices on our website are obviously wrong and/or prior to us sending you an Order Confirmation, we shall be entitled to reject your order and send you a revised purchase price by email or telephone. Where the revised price is greater than the price originally set out on the Website, you shall be entitled to cancel the order process at your discretion or accept the revised price and in which case we shall send you an Order Confirmation setting out the revised price.
1.6 If there are any issues with your order we will let you know by email within the same period and confirm with you the nature of the issue and how we would be able to complete your order. In such an instance, neither you nor we are obliged to continue with the order process until you confirm to us by telephone or in writing (which includes email).
1.7 All prices are displayed on our Website are in UK pounds sterling. Unless otherwise indicated these prices are inclusive of VAT. We offer a range of payment methods on our Website, but please note we do not accept cheques or cash payments as all transactions are required to be completed via our Website.
1.8 We have aimed to ensure that the colours of our products appearing on our Website are as near as possible to the colour of the product. However due to the hand made nature of our products, the Product you receive may differ slightly form the images shown on our Website.
DELIVERY
2.1 All of our Products are bespoke items which are hand-made to order. As a result, Products may take between fourteen (14) and twenty one (21) days to manufacture.
2.2 We will endeavour to send your Product(s) to you within twenty eight (28) days from sending the Order Confirmation, and once the Product has been sent out to you, we will email you a dispatch confirmation. We shall send your Product(s) to the address set out in the Confirmation Order, and it is your responsibility to ensure that you are able to receive the Product(s) at your chosen address.
2.3 In all cases, we shall endeavour to provide your Product(s) as soon as is reasonably possible. However, we are unable to guarantee an exact delivery date as this may depend on our postal delivery providers, and your Product(s) may take longer if they are to be dispatched to an address outside of the UK.
2.4 Postal charges payable for goods dispatched in the UK will be notified to you in the Order Confirmation. Deliveries outside of the UK may also be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and they shall be your responsibility to pay.
2.5 Risk in any product ordered will pass to you upon dispatch of your order.
CANCELLING YOUR ORDER AND RETURNS
3.1 Once we send you the Order Confirmation a binding contract to purchase the Product(s) shall exist between you and us.
3.2 Where we may agree to cancel your order we shall refund in full any payment we have received from you. By way of example only, we shall not be under any obligation to return any part of the purchase price once we have started creating your Product or once we have sent you the Confirmation Order.
3.3 When you receive your order, you should immediately examine the item for any manufacturing faults. If you believe that the Product is faulty, you should notify us immediately and return the Product to us for our examination. On examination by us of the Product, if we accept that the Product is faulty, we shall either (at our sole discretion) fix the fault at no cost to you, or provide you with a full refund. This does not affect your statutory rights.
3.4 All returned Product(s) must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.
3.5 All Products being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.
3.6 We strongly recommend when returning Products to us you use recorded or special delivery as we are unable to refund Products which are lost in the post. All goods shall remain your responsibility until we receive them.
LINKS TO OTHER WEBSITES
4.1 We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents and therefore we cannot accept any liability in respect of the use of these websites. You should carefully review the terms and conditions and privacy policies of those sites when you click through to the third party site.
OUR LIABILITY TO YOU
5.1 Except for death or personal injury due to our negligence or that of our employees for which we do not limit or exclude our liability, we shall not in any circumstances be liable, whether in contract or tort, to you for any direct, indirect or consequential loss or damage arising from the sale or use of our Product(s) including without limitation loss of profits, damage to property or loss of contracts.
5.2 In all other cases our entire liability, howsoever arising, shall be limited to damages which shall not exceed the highest price paid for the Product(s) in respect of which the claim has arisen.
5.3 We reserve the right to alter these Terms and Conditions or the information contained in this website at any time. Any changes made to these Terms and Conditions shall be highlighted, and all purchases made from the date of the amendments shall be subject to the replacement Terms and Conditions. It is your responsibility to review these Terms and Conditions from time to time, and should you continue to use the website once we have highlighted the changes, you shall be deemed to have accepted all of the amendments we have made.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 All of the rights, including copyright and database rights, contained in this website are owned by us and you must not copy or dispatch any of the information contained in it. You further agree that you shall only use the website for legitimate, lawful purposes, and any other use shall only be permitted with our written consent.
6.2 In the event of us accepting instructions to produce goods to a specification not forming part of our own range of specifications, then you confirm to us that all copyright, patent, design and other intellectual property rights in such goods are your own property or that you have obtained all necessary permissions to use them. You agree to fully compensate us against all claim, demands, damages and expenses incurred by us in the event that it is alleged and/or confirmed that you do not have the necessary rights or permissions.
7. WEBSITE DISCLAIMER
7.1 Our website and all contents of it relating to Britten (UK) Ltd are provided on an “AS IS” basis without any representation or endorsement made and without warranty of any kind whether express or implied in respect of this website and/or the information contained in it, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Products (including any third party products) provided to you by means of this website shall have limited warranties which can be provided to you upon request to us.
7.2 All Product(s) on our website are accurate representations of the Product(s) which you may purchase, however as each item is manufactured to order, the Product(s) that you receive may vary slightly from the images shown on the website.
MISCELLANEOUS
8.1 If any part of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which part of these Term or Conditions is illegal, invalid or unenforceable, it be amended with the minimum changes necessary to give the the full force and effect to that part. All other parts of these Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
8.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales only.
8.3 We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
These Terms and Conditions were last update on 07/03/12.